DAZZLING SERVICE! ALL VIDEOS 
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Below is a list of James Lloyd's most requested topics. Each topic can be presented as a keynote speech or incorporated into one of his training sessions. All sessions are customized to meet your organization's needs.
In this most requested session, James shares his top-ten most effective service techniques gathered from his 20 years of experience. This dynamic keynote enhances interactions with both our internal and external customers, as well as with our relationships outside of work. James discusses handling irate customers, secrets to recovery, powerful apologies, and listening with intention.
James presents a unique view of gratitude. When we begin looking for the positives, instead of the negatives, wonderful things happen. Morale increases, teamwork abounds, and retention strengthens.
This presentation explores the methods for employees and employers to find the positives with change. Whether it is a corporate merger, corporate restructuring, or downsizing, finding the positives in change will create an environment of growth and loyalty.
This 3-hour interactive workshop contains all three of James’ most requested topics. In this age of change and uncertainty there are 3 areas of focus that will ensure our success. First, we must take care of our customers. Second, we must take care of our staff. Whether you have only one employee, or a staff of 30, the way we treat them is reflected in their own levels of service. Third, and perhaps most important, we must take care of ourselves. This includes having both a healthy body and a positive attitude. Come to this workshop prepared to laugh, reflect, and make decisions that will help you take care of business.
This interactive class offers documented, proven strategies that will motivate your associates. James also includes test cases from Fortune 100 companies. This course includes the need for motivation (energizing your team), moments of truth (loyalty), the Pygmalion Phenomenon (expectations of others), the Foreman Facts Model (retention and turnover), the Southwest Airlines Secret (service), and Captain Abrashoff’s Miracle (leadership hero). Come prepared to laugh, reflect, and revolutionize your leadership abilities.
